Seller Policy

1. Introduction

Welcome to sakh.pk. This Seller Policy outlines the rules and guidelines for vendors selling on our platform. By registering as a vendor, you agree to comply with this policy.

2. Vendor Registration

• Vendors must provide accurate and complete information during registration.
• Vendors are required to maintain the confidentiality of their account information.
• We reserve the right to approve or reject vendor applications at our discretion.

3. Product Listings

• All product listings must include accurate descriptions, pricing, and images.
• Vendors must ensure that their products comply with all applicable laws and regulations.
• We reserve the right to remove any listings that violate our policies or are deemed inappropriate.

4. Pricing and Payments

• Vendors set their own prices for products.
• Payments for sales are processed through our secure payment gateway.
• Vendors will receive payments after deducting applicable fees and commissions.

5. Order Fulfillment

• Vendors are responsible for processing and fulfilling orders promptly.
• Vendors must provide accurate shipping information and ensure timely delivery.
• Vendors must update order status and provide tracking information to customers.

6. Returns and Refunds

• Vendors must comply with our Return Policy and process returns and refunds promptly.
• Vendors are responsible for handling customer inquiries and complaints related to returns and refunds.

7. Customer Service

• Vendors must provide prompt and professional customer service.
• Vendors are required to respond to customer inquiries within 24 hours.
• Vendors must resolve any issues or disputes with customers in a timely manner.

8. Prohibited Items

• Vendors are not allowed to list or sell prohibited items, including but not limited to illegal products, counterfeit goods, and hazardous materials.
• We reserve the right to remove any listings that violate this policy.

9. Intellectual Property

• Vendors must ensure that their products do not infringe on any intellectual property rights.
• Vendors are prohibited from using any intellectual property belonging to sakh.pk without prior written consent.

10. Compliance and Monitoring

• We reserve the right to monitor vendor activities and product listings to ensure compliance with this policy.
• Vendors found in violation of this policy may face penalties, including suspension or termination of their account.

11. Changes to Seller Policy

• We reserve the right to modify this Seller Policy at any time.
• Vendors will be notified of any changes via email or through our website.

12. Contact Information

• For any questions or concerns regarding this Seller Policy, please contact us at support@sakh.pk.