Please read through our Return Policy on this page to understand
our return procedures and make sure your item is eligible for return.
You will have 7 days after an item is delivered to you to notify
us that you want to return the item. This means if your item was delivered e.g.
on the 5th of the month, you have till the 12th to initiate a return. If the
item you wish to return meets the criteria mentioned below, your return can be
initiated by calling our helpline at (+92)-345-5655502 which is available 24/7
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Returning an item is simple, just follow the steps mentioned
below:
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? Check if your product meets all requirements
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? Call the SAKH helpline and request a return
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? Fill out the return form
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? Pack items and attach the return label
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? Arrange product pick up or drop off
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? Your returned item will be Quality Checked
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If validated and Quality Check passes, you will be refunded for
the item
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What are the conditions for returning an item and what is the
procedure?
Your item cannot be returned if it belongs to one of the
following restricted categories. (These categories are restricted from returns
owing to certain business, health or hygiene reasons)
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? Cosmetics
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? Sunglasses
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? Watches
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? Skin-care or hair-care products
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? Innerwear or Swimwear
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? Perfumes and Fragrances
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? Custom or Made to Order products
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? Imported On Order products
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? Certain Sale products
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If you bought a General Merchandise or
Electronic item (anything other than a Fashion or Beauty product),
please refer to the requirements stated in the chart below.Â
What is the reason for return? |
What are the conditions for returning the item? |
How long after delivery can I submit my claim and what do I
do? |
What do I get and when? |
Item is not the one
ordered or is not as advertised |
? Seal must be
intact as delivered, item in original condition and not used
? Item must include
all packaging and accessories (including warranty cards, manuals,
certificates of authenticity, tags, etc.) |
1. Call SAKH helpline within 7 days of delivery to initiate return  2. Our customer
representative will help you locate the closest drop-off point to your
location.
3. Fill the return
form and pack the item ready for drop-off. |
A full refund after receiving the product back in the form of
: ?Store Credit
Voucher: 1 business day post quality check
?Bank transfer or
cheque: 5-7 business days post quality check
?Credit card
reversal: 10-15 business days post quality check |
Item is defective,
counterfeit or damaged at the time of delivery |
? Item must be in
original condition
? Item must include
all packaging and accessories(including warranty cards, manuals ,
certificates of authenticity, tags, etc) |
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All Fashion and Beauty products that are
not in one of the above restricted categories, can be returned for any reason,
provided they meet the requirements stated in the chart below.Â
What is the reason for my complaint? |
What are the conditions for returning the item? |
How long after delivery can I submit my claim and what do I
do? |
What do I get and when? |
You changed your
mind or don?t like the item |
? Item must be in
original condition as delivered
? Item must not be
used and must not have any stain or mark on it. ? Item must include
all packaging, accessories and/or tags. |
1. Call the SAKH helpline within 7 days of delivery to initiate return 2. Our customer
representative will help you locate the closest drop-off point to your
location.
3. Fill the return
form and pack the item ready for drop-off. |
A full refund after receiving the product back in the form of
: ? Store Credit
Voucher: 1 business day post quality check
?Bank transfer or
cheque: 5-7 business days post quality check
?Credit card reversal:
10-15 business days post quality check |
Item is not the one
ordered or is not as advertised |
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Item is defective,
counterfeit or damaged at the time of delivery |
How to Request a Return?
You can request to initiate a return by contacting our
helpline at 0345-5655502 or info@sakh.pk to confirm that your
product is eligible for return. We will explain to you the return procedure,
and We will explain to you the return procedure. After acceptance of return
from our team customer is responsible to pack and dispatch product to advised
address.Â
Please be prepared to give the following pieces of
information:Â
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Your order number.
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The reason for the return.
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The method of refund that you would like and the necessary
information associated (bank account number, etc.)
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Can I request a replacement rather than a refund?
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If you prefer to replace your product, just let our Customer
Service executive know your choice and we will call you as soon as your initial
product has been received, and we have looked into availability of the
replacement product. If you choose a refund voucher, you can use it to buy a
similar product or a different product on sakh.pk yourself using the
amount originally paid for the returned item.Â
If my returned product is not validated for return, how am I
informed?
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If your return does not meet the Quality Check criteria, then we
will call you to explain the issue and send the item(s) back to you. We will
arrange the delivery of the item.Â
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Note: We will make 3 attempts to return the product to you. Please
make sure to be available for a scheduled delivery.
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REFUND POLICY
If my refund gets validated, how and when will I get reimbursed?
Refund process begins after we have completed Quality Check on
your returned product. The quality check process may take 1 to 2 days from the
date we receive the returned item. We will notify you of the result as soon as
the quality check is complete.
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As a refund, you can either claim a store credit Refund Voucher
of the amount you had paid for your returned item or you could ask for a
complete cash refund. In case of a store credit voucher, you can use the store
credit voucher for a new purchase on the website subtracting that amount from
the new total. In case of a cash refund, the refund based on the amount will
either be refunded via an online bank transfer into your bank account, or via a
cheque mailed to your address.
In case of credit card payments, refund can either be claimed as
a store credit Refund Voucher or via transaction reversal.
Reimbursed time frame post quality check:
Refund Type |
Time Frame |
Refund Voucher |
24 hours |
Bank Account Refund |
5-7 Days |
Credit Card Reversal |
10-15 Days |
What is a Refund Voucher?
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A Refund Voucher is a return mechanism of equal worth to
the value paid for the item that you have returned.
You can use a Refund Voucher at checkout to discount the
amount of the voucher from your next purchase. This Refund Voucher can be used
on multiple purchases (if the purchase value is less than the amount of the
refund voucher) until your refund voucher balance amount is Rs. 0.
A refund voucher is valid for 180 days you
need to use your voucher during this period, post which the voucher will expire
and cannot be used.
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How do I use my Refund Voucher?
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If you have been issued a Refund Voucher, you will receive a
discount voucher code via email.
Please enter this code in the discount code box and click "Apply
Code" during checkout at payment step. A corresponding deduction will be applied
to your total amount.Â
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If my returned product is not validated for refund, how do I get
informed?
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If your return is invalid then we will call you to explain the
issue and send the item(s) back to you. We will arrange the delivery of the
item. Please make sure you are available at the corresponded time to
accept the item at your doorstep. Failure to delivery will result in us holding
your item for a 30 day period which you can collect yourself from our office.
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I have bought an item on promotion or with a Discount Code. What
amount will you refund me?
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For items purchased on sale, if a refund is allowed on the sale
item, the amount refunded will be the exact amount paid for the
item, and not its original value.
For example: If you purchased an item on sale for Rs. 500 and
its original value was Rs. 1000, we will refund you Rs. 500 only.
If you purchased an item with a Refund voucher, we will refund
you the sum of the amount you paid (including the amount of the refund voucher
used).