At SAKH, we value the success and satisfaction of our sellers. We strive to provide excellent support and assistance throughout their journey on our e-commerce platform. Our support policy encompasses various aspects to ensure that sellers have access to the help they need. Here are the key elements of our support policy:

1. Communication Channels: We offer multiple channels for sellers to reach out to our support team. These channels may include email, live chat, and a dedicated seller support hotline. Sellers can choose the most convenient method to communicate their queries, concerns, or requests for assistance.

2. Response Time: We are committed to providing timely responses to seller inquiries. While response times may vary depending on the complexity of the issue, we aim to address queries as promptly as possible. Our support team strives to provide initial acknowledgement within a specified timeframe and work towards resolving the issue within a reasonable period.

3. Knowledge Base and Resources: We maintain a comprehensive knowledge base and resource center for sellers. This includes detailed guides, tutorials, and FAQs covering various aspects of selling on SAKH. Sellers can access these resources to find answers to commonly asked questions and gain insights into best practices for maximizing their success on our platform.

4. Issue Resolution: Our support team is dedicated to resolving seller issues efficiently and effectively. They work closely with sellers to understand the problem, provide guidance, and find appropriate solutions. In cases where further investigation or involvement is required, our support team will escalate the matter to the relevant department or specialist to ensure a satisfactory resolution.

5. Policy Guidance: Our support team is well-versed in our seller policies and guidelines. They can provide guidance and clarification on any policy-related questions or concerns that sellers may have. Sellers can rely on our support team to help them understand and comply with our policies to ensure a smooth and compliant selling experience.

6. Continuous Improvement: We value feedback from our sellers and use it to continually improve our support services. We appreciate suggestions, comments, and constructive criticism as they help us enhance our support processes and better meet the needs of our sellers.

It is important for sellers to utilize the available support channels and resources provided by SAKH. By reaching out to our support team and utilizing the knowledge base, sellers can benefit from guidance and assistance that can contribute to their success on our platform.

For more detailed information on our support policy and available support channels, please refer to the seller support section on our website.